Shipping & FAQ

Shipping Your Order

I post all products from rural Australia and parcels are normally dispatched every 1 to 2 weeks.

After dispatch, international shipping times are normally estimated at 10 to 48 business days depending on which country they are going to and the time of year.



Parcels for small items like pins and stickers are not tracked.


Please be aware, customs or import duty fees may be charged to you when your package arrives depending on which country you live in. Please be aware of what these are as the buyer is responsible for paying them.

If you have not received your order 48 days after dispatch, or if your purchase arrives damaged, then please contact me here or email me directly at creatureframe@gmail.com for a replacement.




FAQ

Can you dispatch my order sooner than the 1-2 week estimate?

If you are in a hurry and would like to request a faster dispatch, let me know and I will do my best to accomodate. Just message me and I'll let you know what day I can next ship your order out.



Can you send my order with express shipping?

If you are interested in express shipping for your order, please contact me before you make a purchase and I can let you know what the additional costs would be and the post office's estimated time of delivery.





If you have any other questions, feel free to contact me here or email me directly at creatureframe@gmail.com